Questions from Zendesk-Search History Report for a "Search-Centric" document repository

Search History Report for a "Search-Centric" document repository

Video Transcription

Video Summary

The document repository is configured with a search-centric layout, allowing users to find content by searching keywords, such as "evaluation." This search behavior provides administrators insights into user interests. Administrators can access the search history report under the engagement report to see what users are searching for. This data can inform content creation, especially if there are high-demand searches returning no results. Administrators can also download this search data for further analysis.

Keywords

administrators

engagement report

content creation

analysis

Search History Report

Search Report

Report

2024

KGConcept: Search-Centric Document Repository (10)

KGConcept: Keyword Search (9)

KGConcept: Search History (10)

KGConcept: User Interest (8)

KGConcept: Engagement Report (7)

KGConcept: Administrator (6)

KGConcept: Search History Report (9)

KGConcept: No-Result Search (8)

KGConcept: Content Creation (7)

KGConcept: Search History Data (8)

KGConcept: Data Download (6)

KGConcept: Analysis (5)